MISASKIM CORP PRIVACY POLICY

1. Introduction

Misaskim ("we," "our," or "us") is committed to protecting the privacy of our volunteers, staff, donors, and the families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, and role within the organization.
  • Location Data: Delivery and pickup addresses provided during order creation.
  • Usage Data: Pages visited, actions taken within the app, and device information.
  • Push Notification Tokens: Device identifiers used to deliver push notifications.
  • Feedback & Screenshots: Information you voluntarily submit through our feedback system.
  • Donor Information: Contact details and donation history for fundraising purposes.
  • Mobile Phone Number and SMS Consent: Your mobile number, whether you have opted in to text messaging, and the date and time consent was given.

3. How We Use Your Information

  • Coordinate and dispatch volunteer services to families in need.
  • Send push notifications about order assignments, updates, and reminders.
  • Manage volunteer scheduling, task tracking, and performance recognition.
  • Process and track donations and fundraising activities.
  • Improve our services through analytics and feedback review.
  • Communicate important organizational updates.

4. SMS Messaging and Consent

When you provide your mobile number and opt in, you consent to receive text messages from Misaskim Dispatch related to volunteer dispatch and coordination. This includes dispatch requests, equipment coordination details, service-area alerts, and time-sensitive availability requests. Message frequency varies based on dispatch activity. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. See our SMS Terms & Conditions for full details.

5. No Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Other authorized volunteers and staff as necessary to coordinate services.
  • Service providers that help us operate our platform (e.g., hosting, notifications, mapping).
  • Law enforcement or regulatory bodies when required by law.
  • Our SMS messaging provider, solely to deliver dispatch text messages to you.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, role-based access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Opt out of push notifications at any time through your device settings.
  • Opt out of marketing communications.
  • Opt out of text messages at any time by replying STOP to any message.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: